BPA-free Custom reusable plastic water bottles, 950ML

We aim to ensure that your order reaches you promptly and in perfect condition. Please review the following shipping details:

Shipping Costs:

• Shipping is free within Canada on all orders.
• For international orders, shipping fees will be calculated at checkout based on your location and the shipping method chosen. The final shipping cost will be displayed before completing your purchase.

Delivery Time:

• Orders are typically processed within 1-2 business days.
• Standard shipping within Canada usually takes 3-7 business days, depending on your location.
• Expedited shipping options are available at an additional cost.

Tracking Your Order:

• Once your order is shipped, you will receive an email with a tracking number so you can monitor your delivery status.

International Shipping:

• We currently ship to select international locations. Please note that international customers are responsible for any customs fees, duties, or taxes that may apply in your country.

Note:

• In case of returns, the original shipping fee for international orders is non-refundable unless the return is due to a defective or incorrect product.

For further assistance or questions about shipping, feel free to contact our customer service team at fondationgenevievesaintsurin@gmail.com

We take great pride in creating personalized products just for you. Due to the custom nature of our water bottles, please carefully review our return and refund policy:

Non-Returnable Items:

• Custom water bottles with personalized names, designs, or messages are non-refundable unless they arrive damaged or defective.

Eligible for Return:

• Damaged or Defective Products: If your custom water bottle arrives damaged or has a manufacturing defect, you are eligible for a replacement or refund.

How to Request a Replacement or Refund for Damaged/Defective Items:

• Contact our customer service team at [customer service email] or [phone number] within 7 days of receiving your item.
• Provide your order number, a description of the issue, and include photos of the damaged or defective product.
• Once your return request is approved, we will arrange for a replacement or refund.

Refund Process:

• If approved, a refund will be issued to your original payment method.
• Please allow 5-7 business days for the refund to process after approval.

Shipping for Returns:

• If the item is damaged or defective, we will cover the return shipping costs.

Important Notes:

• We do not offer refunds or exchanges for custom orders due to errors in personalization (such as misspelled names) if the error was made by the customer during the order process. Please double-check your design before submitting the order.
• Refunds will not be granted for minor variations in color or size due to the printing process of custom designs.

For any questions or concerns, please feel free to contact us. We are here to help!